Shipping & Returns

Shipping & Returns

DELIVERY TIME

Once your order is shipped, you will receive a tracking link which also informs about the scheduled delivery date.

1. Pre-paid Orders: The standard delivery time varies between 2-5 working days.

2. COD (Cash on Delivery) Orders: Depending on the courier service available for your PIN code, the delivery time for COD orders varies between 3-7 working days.

RETURNS

You can return products within 15 days of receipt for a refund, store credit or exchange for a different size or color. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached.

Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose or not as described. All goods returned for warranty claims will be inspected on return to determine whether the warranty is applicable.

The following items are non-returnable (except for warranty claims) unless in their sealed, original packaging and unused:

  • • Toys
  • • Condoms
  • • Lubricants
  • • Massage oils
  • • Goods that by reason of their nature can’t be returned - (Items such as underwear, where the ’hygiene patch’ has been removed, or cosmetics where the seal has been broken).

It’s very important that when you return an item, you include your name and order number with the parcel. Please specify the items you want to return or exchange, and please give us your bank details so that we can process your refund if applicable. Without these details, unfortunately, we won’t be able to process your request.